Account FAQs

Signup

How do I sign up for an account?

Opening a DreamHost account to register a domain or host your website is a straightforward process, which takes just a few moments to complete. You can sign up immediately using most credit cards. New accounts are often approved automatically. However, if there are payment issues, an account may be held for manual review and you may need to provide additional account verification information.

Is it possible to sign up without a credit card?

When you sign up for an account, the form asks for a credit card to finalize the account creation. A credit card is currently the only payment method accepted to create an account. 

What email address should I use to sign up?

It's recommended to use a 3rd party email such as a GMAIL or OUTLOOK address.

It is NOT recommend you use any email that is on one of your domains. For example, if you plan on hosting a site with DreamHost named 'example.com', do not use an address such as 'contact@example.com'.

The reason is that if your domain registration expires, or you are no longer hosting email, you will fail to receive DreamHost related emails. If you're using a 3rd party email, you'll always receive DreamHost announcements at that external address. 

Is there a way to try out DreamHost services before signing up?

At this time there is no demo account to test out. However, DreamHost offers a 97 day money back guarantee for any credit card purchase on a Shared web hosting plan. If you find DreamHost does not suit your needs, cancel within 97 days and get a full refund. View the Terms of Service for further details.

How long after I sign up can I start building my site?

If your account is automatically approved, you may proceed with creating your FTP user which will allow you to upload your files within 30 minutes of account approval. If your account is not automatically approved, it will be manually reviewed by DreamHost. This usually takes about 24 hours, not including weekends or holidays.

However, it will take a bit longer for your domain name to work online. New domain registrations typically take 24-72 hours to be viewable online due to DNS propagation.

I’m not a resident of the United States. Can I still sign up?

DreamHost currently hosts websites in hundreds of countries worldwide, so you do not need to live in the United States to set up an account.

Can I sign up without a domain name?

Yes. You can add a free dreamhosters.com subdomain if you'd like to get started with a temporary domain. View the following article for further details:

Content

What type of sites can I host with DreamHost?

You can use any DreamHost hosting plan for any type of use, commercial or private, non-profit or governmental. As long as all of your content is legal in the United States, DreamHost has no problem hosting your site.

Will DreamHost place ads on my site?

No. It’s your web space for you to use as you like.

Can I have adult content on my DreamHost-hosted website?

As long as the content is legal within the United States of America, you can host adult content. DreamHost does not restrict the content of sites hosted unless that content is illegal within the United States of America. Illegal content includes:

  • blatant copyright infringement
  • libel
  • child pornography

General

Does DreamHost assist with transferring my domain?

DreamHost does not provide a website transferring service. Contact support if you require further assistance. The Knowledge Base also has several articles to walk you through migrating site content, or transferring a domain registration.

Does DreamHost offer any special services for non-profits?

Yes. Please review the non-profit discount article for further details.

How do I cancel my account?

If you wish to cancel your account, please view the following article for instructions:

Does DreamHost offer a reseller plan?

No. But you can resell services as you like. View the Reselling article for details.

How can I update my account information?

View the following article below for information on how to make changes to your account details:

See also

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Article last updated PST.