Move a domain hosting between accounts

 

Overview

If you are having trouble moving your website between accounts, or just don't have the time, DreamHost currently offers a Content Move service that takes care of that for you. You can find more information in the DreamHost Website migration services article.

The following steps describe how to manually migrate your data. This only applies if you prefer to migrate the content of your site on your own (and not use the DreamHost migration service).

First step for NEW account owners

If the domain you wish to move to your account is currently hosted on another DreamHost account, you must create a new account using a dreamhosters.com subdomain. Once you've created a new account with this new dreamhosters.com subdomain, you can then proceed with the steps below to move the site to your new account.

Restrictions

You should be aware of a few restrictions that apply to internal domain migrations:

  • The Receiving account cannot be using an active promotion, meaning that if the account is still within the first year of hosting and signed up using a promotional discount, it's not possible to add the domain.
  • The Receiving account cannot have a referrer (this also only applies if the account is within the initial year of service).

Contact support if you have any questions about the above restrictions.

 

Step 1 — Back up your domain's data

back up data

If you wish to move the hosting for a domain to a new account, you must first backup all necessary files. This includes web server files, databases, and email.

Do NOT delete the domain from your panel until you have backed up all data. This may permanently delete your data.

The following articles provide information on how to make a backup of each.

Website files — FTP: This article explains how to connect to your DreamHost server using an FTP client. Once connected, you can then download all of your website files to your local computer. These files will then eventually be uploaded to the new account.

DatabaseBacking up MySQL: This article explains how to backup your database (assuming you have one). Some simple websites may not use a database. If that’s the case with your website you can skip this step.

Email — Backing up emails: If you have any email addresses hosted with DreamHost for the domain you’re moving, these must be backed up before you remove hosting. This article explains how to use an email client to connect to your address using the POP3 protocol. This allows you to download your email files to your computer.

Full account backup — Backing up an account: This is an article detailing how to backup your entire account data.

Step 2 — Move Discussion/Announcement Lists

Because Discussion and Announcement Lists require special attention, please contact support on the Contact Support page before you begin the process. This way, DreamHost support can make arrangements to help you move them. Please visit the following article for further information:

Step 3 — Move the domain hosting

After you have backed up all of your domain’s data, you can now proceed with the migration to the new account.

There will be unavoidable downtime as you migrate the domain between accounts.

  1. Follow the instructions in the Deleting a domain article to delete your domain from the panel.
  2. Log into the second DreamHost account at panel.dreamhost.com.
  3. Follow the instructions in the Adding a Domain article to add this domain to the new account.
    Once the domain is fully hosted, you can then proceed to upload all content you backed up in the section above.

Step 4 — Upload website data

back up data

Website files — FTP: Use this article to connect to the domain on the new account and server. You can then upload all website files to the new server.

Database — Migrate MySQL: Use this article to import your database to the new account.

Email

Once the data has been uploaded to the new account and the DNS has propagated, the site then resolves from the new DreamHost account.

Step 5 — Moving your domain registration

Some international domains cannot be transferred from account to account by the customer. In these cases, the receiving customer’s panel requests that they contact support for further assistance.

Moving a domain registration between accounts is the same as if you were moving it to another registrar. For instructions on how to move the registration only, please visit the articles below:

It's not required to move the domain registration to the new account to enable hosting for the website. However, having both the hosting and registration on the same account makes it simpler to keep track of both.

See also

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