Webmail overview

After you have added an email address in the DreamHost panel, you can access it using DreamHost's webmail or an email client such as MacMail, Outlook, or Thunderbird.

After you add the first email address, it could take 4-6 hours for the DNS to update online. Only after the DNS updates will you be able to access webmail. Any additional addresses you add are immediately available.

This article contains the following contents:

• Basics — Basic questions about DreamHost's webmail service.
• Using webmail — Composing emails and managing folders
• Spam — Managing Spam emails
• Misc questions — Misc questions about DreamHost's webmail service.

Visit the following URL to log into your Webmail service:

https://webmail.dreamhost.com

The login page opens:

Webmail is automatically configured to connect to the DreamHost mail server. The only credentials you must enter are your email address and password.

View the following article if you need to update your email password:

• Update your email password

View the following article for details on how to reset your email password:

• Change password (Mail users)

In the past, it was possible to log into webmail at https://atmail.example.com (where example.com is your website). Due to improvements with DreamHost's email infrastructure, you should no longer use this URL to connect.

It is highly recommended that you only use https://webmail.dreamhost.com to connect to your webmail account.

No. Webmail is free with any purchased hosting plan.

Webmail automatically checks and displays new mail if you leave it open. You can also click the Refresh button to manually check.

When composing an email, you can run a Spell Check to ensure nothing is misspelled.

1. Click 'Compose' in the left pane.
2. Type the body of your email.

   

3. Click the Spell button in the top menu.

   Any misspelled words display in red text.

By default, any email sent or received appears in your Inbox in list format. Another view option is to enable 'Threads'. When enabled, any ongoing conversation with recipient(s) appears in its own thread in the list.

1. Click 'Mail' in the left pane.

   

   

2. Click the folder icon or three dots icon.

   

3. From the dropdown, select 'Options'.

   

4. In the 'List mode' dropdown, select 'Threads'.
5. Click the Save button.

Any messages responded to then appear in a thread as shown below. Click the chevron (arrow) icon to display threaded messages.

Webmail is a PHP application and the max attachment size available is 40 MB.

1. Click 'Compose' in the left pane.

   

2. To the left, click the Attach a file button.

Your email address may have several folders within it that do not appear in webmail. The following steps explain how to display these hidden folders.

1. Click 'Mail' in the left panel.

   

   

2. Click the folder icon, or three dots icon.

   

3. From its dropdown menu, select 'Manage folders'.

   A series of existing folders display:

   

4. Toggle the button to the right of any folder you wish to display.

   The folder displays when navigating back to your Inbox.

Emails in the Trash folder can quickly accumulate and add to your mailbox disk quota. To quickly delete all email:

1. Select the email (or emails) you wish to delete. They will be highlighted in blue.

   

   You can also select ALL emails in a folder by clicking the Select button and choosing '* All'.
   

   

2. Click the trashcan icon to delete them.

The Spam folder used in Webmail is automatically controlled by the default Vade anti-spam filters for all DreamHost addresses. If you find email is filtered incorrectly or not filtered, you can control this using the Blacklist/Whitelist feature in the panel.

Moving spam messages to the Spam folder

If any Spam emails arrive in your Inbox, you can then drag and drop them in the Spam folder.

If you cannot view this folder, make sure you have subscribed to it as mentioned above.

Creating custom filters

Another available option is to manually create your own custom filters. This way you can control into which folder spam messages are sent.

• Message Filters
• Example of custom filter

Plain text emails are enabled by default, so if you have a signature that uses HTML (links, images, and/or formatting), you also need to turn on HTML for composing emails.

To enable this feature in webmail, click Settings > Preferences > Composing Messages, and then select "always" within the 'Compose HTML messages' drop-down menu.

Unfortunately, there is currently not a way to remove the DreamHost logo from webmail.

Yes. Read receipts will attempt to notify you when the recipient has opened the message you sent.

To enable this feature in webmail, click Settings > Preferences > Composing Messages, and then toggle on the 'Always request a return receipt' option

Keep in mind, some recipients will deliberately disable read receipts, and not all email providers and applications support the feature. As such, there is no guarantee that the feature will function, even if enabled in your mail client.

This is currently not possible. The only way to add an image is to create a new email.

Then click the HTML icon.

Click the image icon.

Finally, either input the URL of the image, or click the upload button to upload an image from your computer.

You can then input the link to the URL of the image.

DreamHost does not recommend using the Identities feature, as it typically does not work as expected. You need to make sure that the email address you use is the same one that you’ve logged into webmail with, as it will change the "from" setting. If you try to use a different identity when sending emails, your email will bounce and never reach the recipient.

1. Click 'Settings' in the left pane.

   

2. From the list, choose 'Identities'.
3. From the list, click your email address.

   

4. Add your signature in the window that opens.
5. Click Save.

Yes. Hyperlinks can be added from the ‘Compose’ page.

To add a hyperlink:

1. Create a new email message.

   

2. Click the HTML icon at the top of the message window.

   

3. Click the link icon.

   

4. Input the URL you wish to link to, along with the text you want the link to display. When finished, click the Ok button to save your link.

Webmail defaults to the server's timezone. You can change it to your local time if you like by following these steps:

1. Log into Webmail at https://webmail.dreamhost.com.

   

2. In the left pane, click Settings.

   

3. Choose 'Preferences'.

   

4. Choose 'User Interface'

   

5. Select your timezone from the dropdown menu.

   

6. Click the Save button to save your changes.