Webmail overview

This article assumes you've already added an email address to your domain.

Accessing Webmail using the DreamHost URL

Visit the following URL to log into your Webmail service:

The login page opens:
04 Atmail login.png

Webmail is automatically configured to connect to the DreamHost mail server. The only credentials you must enter are your email address and password.

Updating your email password

View the following article if you need to update your email password:

Security warning when using HTTPS with your website URL

In the past, it was possible to log into webmail at https://atmail.example.com (where example.com is your website). Due to improvements with DreamHost's email infrastructure, you should no longer use this URL to connect.

It is highly recommended that you only use https://webmail.dreamhost.com to connect to your webmail account.

Checking for new mail

Webmail, by default, does not automatically check for new mail if you leave it open.

05 Atmail refresh.png

To check for new mail manually, click the refresh button near the top left.

Changing your timezone

Webmail defaults to the server's timezone. You can change it to your local time if you like by following these steps:

  1. Log into Webmail at https://webmail.dreamhost.com.
    06 Atmail Settings.png
  2. Click the Settings tab at the top.
    07 Atmail timezone.png
  3. Scroll toward the bottom, and then click the dropdown titled 'Timezone'.
  4. Select your desired timezone.
  5. Click the Save Settings button at the bottom of the page.

File attachments

Webmail is a PHP application and the max attachment size available is 40 MB. When creating an email, add an attachment by clicking the button on the bottom right titled 'Attach from Computer'.

The Spam folder

DreamHost purges all spam and trash email messages after 15 days. Please make sure you check your spam and trash messages within this time frame.

The Spam folder used in Webmail is automatically controlled by the default Vade anti-spam filters for all DreamHost addresses. If you find email is filtered incorrectly or not filtered, you can control this using the Blacklist/Whitelist feature in the panel.

Filtering emails into the Spam folder

Webmail allows you to tag emails so they are filtered into your Spam folder. The following steps explain how to tag an email as Spam.

  1. Right click an email in your inbox.
    08 Atmail SPAM.png
  2. From the dropdown, select 'Spam'.
    When you check the Spam folder, the spam email now appears in it.

Doing this updates the Spam signature so it will be caught in the future as well. Another available option is to manually create your own custom filters. This way you can control into which folder spam messages are sent.

Deleting emails

Emails in the Trash folder can quickly accumulate and add to your mailbox disk quota. To quickly delete all email:

  1. Click the first gear icon in the top menu bar.
  2. Select the 'Select All' option. This highlights all email on the current page in blue.
  3. Click the trashcan icon to delete them.

It's currently not possible to delete all emails in all folders and all pages. You can only delete within the current folder and the current page.


Adding a contact

To add a new contact:

  1. Click the 'New Contact' button on the top left.
    09 Atmail Add Contact.png
  2. In the right pane, enter the contact details.
  3. When finished, click the Save Contact button at the bottom.

Deleting a contact

  1. Highlight the contact.
    10 Atmail Delete Contact.png
  2. Make sure the checkbox is 'checked'.
  3. Click the trashcan icon to delete it.

There is no confirmation message to confirm the deletion. If you click the Trash icon, the contact is immediately deleted.

Adding a contact image

To add an image to the contact, simply click the silhouette icon:

11 Atmail Add Contact Image.png

Search your computer for an image, and then save it.

Adding a group

  1. Click the 'New Group' icon on the top left.
    12 Atmail Add Group.png
  2. Enter your group name.
  3. If necessary, drag and drop contacts into this group.

Exporting contacts

  1. Select the contacts you wish to export.
    13 Atmail Export Contacts.png
  2. Click the Export icon on the top left.
  3. Choose to save as a .vcf or .csv file.

Importing contacts

  1. Click the import icon on the top left.
    14 Atmail Import Contacts.png
  2. Select the file to import on your home computer.
    The contacts are immediately imported.

The file must be in .vcf format.

Misc questions

Is there a charge for webmail?

No. Webmail is free with any purchased hosting plan.

Unfortunately, there is currently not a way to remove the DreamHost logo from webmail.

Can I use HTML to embed an image?

This is currently not possible. The only way to add an image is to create a new email (or signature), then click the image icon:

You can then input the link to the URL of the image.

How do I create a signature?

In the top menu bar, click 'Settings'. At the bottom of the settings page you'll see the 'Signature' section. Here you can type in text and upload an image.

See also

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Article last updated PST.