Webmail overview



After you have added an email address in the DreamHost panel, you can access it using DreamHost's webmail or an email client such as MacMail, Outlook, or Thunderbird.

After you add the first email address, it could take 4-6 hours for the DNS to update online. Only after the DNS updates will you be able to access webmail. Any additional addresses you add are immediately available.

This article contains the following contents:

  • Basics — Basic questions about DreamHost's webmail service.
  • Using webmail — Composing emails and managing folders
  • Spam — Managing Spam emails
  • FAQs — Miscellaneous questions about DreamHost's webmail service.

You can also view the following article to learn about using HTML features (such as creating a signature) in Webmail:

DreamHost's webmail client does not support web calendar or chat functionality.


Accessing Webmail

Visit the following URL to log into your Webmail service:

The login page opens.

Webmail is automatically configured to connect to the DreamHost mail server. The only credentials you must enter are your email address and password.

Updating your email password

View the following article if you need to update your email password:

Retrieving your password

View the following article for details on how to reset your email password:

Is there a charge for webmail?

No. Webmail is free with any hosting plan with bundled mail service or with a paid email plan.

Using webmail

Checking for new mail

Webmail automatically checks and displays new mail if you leave it open. You can also click the Refresh button to manually check.

Spell Checking emails

When composing an email, you can run a Spell Check to ensure nothing is misspelled.

  1. Click 'Compose' in the left pane.
  2. Type the body of your email.
  3. Click the Spell button in the top menu.
    Any misspelled words display in red text.

Message Threads

By default, any email sent or received appears in your Inbox in list format. Another view option is to enable 'Threads'. When enabled, any ongoing conversation with recipient(s) appears in its own thread in the list.

  1. From the menu at the top, select 'Options'.
  2. In the List mode dropdown, select 'Threads'.
  3. Click the Save button.

Any messages responded to then appear in a thread as shown below. Click the chevron (arrow) icon to display threaded messages.

Roundcube threads.png

File attachments

Webmail is a PHP application and the max attachment size available is 30 MB.

Click 'Compose' in the left pane and then click the Attach a file button to the left.

Subscribing to folder

Your email address may have several folders within it that do not appear in webmail. The following steps explain how to display these hidden folders.

  1. Click 'Mail' in the left panel.
    Roundcube refresh.png
    Roundcube refresh.png
  2. Click the folder icon, or three dots icon.
  3. From its dropdown menu, select 'Manage folders'.
    A series of existing folders display.
  4. Toggle the button to the right of any folder you wish to display.
    The folder displays when navigating back to your Inbox.

Deleting emails

Emails in the Trash folder can quickly accumulate and add to your mailbox disk quota. To quickly delete all email:

  1. Select the email (or emails) you wish to delete. They will be highlighted in blue.
    You can also select ALL emails in a folder by clicking the Select button and choosing '* All'.

  2. Click the trashcan icon to delete them.


Subscribing to the Spam folder

DreamHost purges all spam and trash email messages after 15 days. Please make sure you check your spam and trash messages within this time frame.

If you cannot view these folders, make sure you have subscribed to them as mentioned above.

Filtering emails into the Spam folder

The Spam folder used in Webmail is automatically controlled by the default anti-spam filters for all DreamHost addresses. If you find email is filtered incorrectly or not filtered, you can control this using the Allow/Block List feature in the panel.

Moving spam messages to the Spam folder

If any Spam emails arrive in your Inbox, you can then drag and drop them in the Spam folder.

If you cannot view this folder, make sure you have subscribed to it as mentioned above.

Missing Spam folder

If the Spam folder does not currently exist in your email address, you can create it manually using the instructions below:

  1. Click Mail in the left panel.
    Roundcube refresh.png
    Roundcube refresh.png
  2. Click the folder icon or the three dots icon.
  3. From its dropdown menu, select Manage folders.
  4. Click the Create button on the right side of the window.
  5. Enter Spam in the Folder name field, making sure to capitalize it. Leave the other options as their default values.
  6. Click the Save button.

Creating custom filters

Another available option is to manually create your own custom filters. This way you can control into which folder spam messages are sent.

Deleting Spam

After you have filtered Spam emails, they will be contained in a single folder. You can then use the Deleting emails section above to delete them all at once.


Can I use read receipts?

Yes. Read receipts will attempt to notify you when the recipient has opened the message you sent.

To enable this feature in webmail, click Settings > Preferences > Composing Messages, and then toggle on the 'Always request a return receipt' option

Keep in mind, some recipients will deliberately disable read receipts, and not all email providers and applications support the feature. As such, there is no guarantee that the feature will function, even if enabled in your mail client.

Can I change my timezone?

Webmail defaults to the server's timezone. You can change it to your local time if you like by following these steps:

  1. Log into Webmail at https://webmail.dreamhost.com.
  2. In the left pane, click Settings.
  3. Choose 'Preferences'.
  4. Choose 'User Interface'.
  5. Select your timezone from the dropdown menu.
  6. Click the Save button to save your changes.

How do I search through my emails?

You can search through your emails by clicking the Search field above the email list.

Enter your search term and press the Enter key.

Please note that the search field only searches the Subject text in all emails. It does not search the email Body text. If you need to search the Body text, the only option would be to use an email client.

Can I add a signature to my emails?

Yes. See the following article for more information:

See also

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