Webmail overview

Overview

After you have added an email address in the DreamHost panel, you can access it using DreamHost's webmail or an email client such as MacMail, Outlook, or Thunderbird.

After you add the first email address, it could take 4-6 hours for the DNS to update online. Only after the DNS updates will you be able to access webmail. Any additional addresses you add are immediately available.

This article contains the following contents:

  • Basics — Basic questions about DreamHost's webmail service.
  • Using webmail — Composing emails and managing folders
  • Spam — Managing Spam emails
  • Misc questions — Misc questions about DreamHost's webmail service.

Basics

Accessing Webmail

Visit the following URL to log into your Webmail service:

https://webmail.dreamhost.com
The login page opens:
webmail login.png

Webmail is automatically configured to connect to the DreamHost mail server. The only credentials you must enter are your email address and password.

Updating your email password

View the following article if you need to update your email password:

Retrieving your password

View the following article for details on how to reset your email password:

Security warning when using HTTPS with your website URL

In the past, it was possible to log into webmail at https://atmail.example.com (where example.com is your website). Due to improvements with DreamHost's email infrastructure, you should no longer use this URL to connect.

It is highly recommended that you only use https://webmail.dreamhost.com to connect to your webmail account.

Is there a charge for webmail?

No. Webmail is free with any purchased hosting plan.

Using webmail

Checking for new mail

Webmail automatically checks and displays new mail if you leave it open. You can also click the Refresh button to manually check.

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Spell Checking emails

When composing an email, you can run a Spell Check to ensure nothing is misspelled.

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  1. Click 'Compose' in the left pane.
  2. Type the body of your email.
    roundcube spellcheck.png
  3. Click the Spell button in the top menu.
    Any misspelled words display in red text.

Message Threads

By default, any email sent or received appears in your Inbox in list format. Another view option is to enable 'Threads'. When enabled, any ongoing conversation with recipient(s) appears in its own thread in the list.

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  1. Click 'Mail' in the left pane.
    Roundcube refresh.png
    Roundcube refresh.png
  2. Click the folder icon or three dots icon.
    Roundcube options.png
  3. From the dropdown, select 'Options'.
    Roundcube threads.png
  4. In the 'List mode' dropdown, select 'Threads'.
  5. Click the Save button.

Any messages responded to then appear in a thread as shown below. Click the chevron (arrow) icon to display threaded messages.

Roundcube threads.png

File attachments

Webmail is a PHP application and the max attachment size available is 40 MB.

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  1. Click 'Compose' in the left pane.
    Roundcube attach.png
  2. To the left, click the Attach a file button.

Subscribing to folder

Your email address may have several folders within it that do not appear in webmail. The following steps explain how to display these hidden folders.

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  1. Click 'Mail' in the left panel.
    Roundcube refresh.png
    Roundcube refresh.png
  2. Click the folder icon, or three dots icon.
    Roundcube refresh.png
  3. From its dropdown menu, select 'Manage folders'.
    A series of existing folders display:
    Roundcube refresh.png
  4. Toggle the button to the right of any folder you wish to display.
    The folder displays when navigating back to your Inbox.

Deleting emails

Emails in the Trash folder can quickly accumulate and add to your mailbox disk quota. To quickly delete all email:

  1. Select the email (or emails) you wish to delete. They will be highlighted in blue.
    You can also select ALL emails in a folder by clicking the Select button and choosing '* All'.
  2. Click the trashcan icon to delete them.

Spam

Subscribing to the Spam folder

DreamHost purges all spam and trash email messages after 15 days. Please make sure you check your spam and trash messages within this time frame.

If you cannot view these folders, make sure you have subscribed to them as mentioned above.

Filtering emails into the Spam folder

The Spam folder used in Webmail is automatically controlled by the default Vade anti-spam filters for all DreamHost addresses. If you find email is filtered incorrectly or not filtered, you can control this using the Blacklist/Whitelist feature in the panel.

Moving spam messages to the Spam folder

If any Spam emails arrive in your Inbox, you can then drag and drop them in the Spam folder.

If you cannot view this folder, make sure you have subscribed to it as mentioned above.

Creating custom filters

Another available option is to manually create your own custom filters. This way you can control into which folder spam messages are sent.

Misc questions

Unfortunately, there is currently not a way to remove the DreamHost logo from webmail.

Can I use HTML to embed an image?

This is currently not possible. The only way to add an image is to create a new email.

Then click the HTML icon.

Click the image icon.

Finally, either input the URL of the image, or click the upload button to upload an image from your computer.

You can then input the link to the URL of the image.

How do I create a signature?

  1. Click 'Settings' in the left pane.
  2. From the list, choose 'Identities'.
  3. From the list, click your email address.
  4. Add your signature in the window that opens.
  5. Click Save.

Changing your timezone

Webmail defaults to the server's timezone. You can change it to your local time if you like by following these steps:

  1. Log into Webmail at https://webmail.dreamhost.com.
    roundcube settings.png
  2. In the left pane, click Settings.
    roundcube settings.png
  3. Choose 'Preferences'.
    roundcube settings.png
  4. Choose 'User Interface'
    roundcube settings.png
  5. Select your timezone from the dropdown menu.
    roundcube settings.png
  6. Click the Save button to save your changes.

See also

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Article last updated PST.