How many email addresses can I create?
You can create as many email addresses as you would like. There is no set number on how many addresses you can create.
Is there a limit on how much disk space an address can use?
2GB is the current limit. However you should keep it under 1GB to avoid issues with your folders loading. When you first create an email address, by default the disk limit is set to 200M for the mailbox. You can increase the disk size or remove the disk limit. More information on disk usage can be found in the following article:
Are there limits on how large an attachment can be sent?
Yes. The limits depend on if you’re sending via Webmail, mail client or from your domain’s web server. More information on sending limits can be found in the following article:
How do I access Webmail?
By default the URL for Webmail is http://webmail.example.com where example.com is your domain name. Visit the following article for further details:
Can I use my email address to send mass messages?
No. View the SMTP quota article for limitations. If you’re looking to send a mass message such as a newsletter, you can utilize the Announcement Mailing List service.
What is an announcement list?
This is an opt-in list you can create that allows you to send a single mass email to your customers. View more information in the Announcement Lists article.
What is a discussion list?
This is similar to something like a group text message. It is a way to have a group conversation via email where everyone in the list receives responses from anyone who replies within the group. Visit the following article for further details:
What’s the difference between an announcement list and discussion list?
An announcement list is a service used when you wish to send a single email to all of your customers. Customers do not communicate with each other with an announcement list. A discussion list is when a single user can send email to a single address which delivers to all users. This way, users of the list can communicate with each other.
Will email still work if my domain registration is expired?
Unfortunately, emails will not work. If a message was sent to you and your domain expired, the sender will receive a bounce notification that the message was undelivered. The domain registration must be active and have updated DNS records to use email.
I’m getting too much spam. Can I control this in the panel?
How can I change my mx records?
You can change these records in your panel. Visit the following article for further details:
Can I access mail via an IP address?
No. You must always use a URL address. PTR records are not supported.
Do I need an active hosting plan to host email?
Yes. The option to host email only is not available at this time. You must have an active hosting plan on your account for email service to be enabled.
How do I set up my address on a mail client?
The following article walks you through this configuration:
Where is email stored?
Email is stored on a mail server that is completely separate from your web server. There is no access to the mail server other than using a mail client.